Regardless of ministerial soundbites, AirAsia passenger complaints proceed

Extra AirAsia passengers have come ahead to share their current experiences with the finances provider, regardless of a sequence of assurances and statements from Transport Minister Anthony Loke on ending the issue of frequent flight delays and cancellations.

A passenger from Kuching, Sarawak, informed MalaysiaNow how she had been compelled to fork out an additional RM1,399 simply to get her household dwelling from Kuala Lumpur.

Angelina Sinyang arrived at low-cost provider hub klia2 at about 2.30pm for a 3.55pm flight on Jan 29. Upon her arrival, she discovered that she was solely in a position to verify in a single piece of bags utilizing the self-service kiosk.

When she went to the check-in counter to talk with an AirAsia workers member, she was shocked to seek out it closed.

“They informed me that I may not verify in my baggage as they’d already made the ultimate name twice,” she mentioned.

Due to this, she mentioned, there have been no extra workers on responsibility who may convey the remainder of her baggage to the aircraft.

Angelina was suggested to buy new tickets if she nonetheless supposed to return to Kuching, and to assert the baggage that she had managed to verify in.

“However after I went to the luggage counter, they mentioned that the unique flight had been delayed to 4.30pm,” she mentioned.

“Which means that I really would have had extra time to verify in my baggage earlier than going to the terminal.”

In the long run, Angelina purchased 4 new tickets for a flight scheduled to depart at 9.55pm, paying RM1,399 on prime of the RM2,000 she had paid for the primary flight.

Nonetheless, even the second flight was postponed, from 9.55pm to 11.30pm after which once more to 12.05am.

“We lastly arrived in Kuching at 2am,” she mentioned. “My youngster needed to miss faculty the following day as a result of she was too drained.”

AirAsia topped passenger complaints from January to June final 12 months, in keeping with information revealed by the Malaysian Aviation Fee or Mavcom.

A complete of 527 complaints (42.1%) have been made towards the finances airline, adopted by 40.7% towards Malaysia Airways. In the meantime, Batik Air, previously often called Malindo Air, acquired 99 complaints or 7.9%.

Late final 12 months, Loke drew criticism for rebuking solely Batik Air for flight delays regardless of comparable issues of a better frequency at AirAsia.

“As a minister, he needs to be honest to all events. Why single out Batik Air? Why is there no point out of AirAsia delays and cancellations or refund points? That is being biased,” native aviation knowledgeable Germal Singh Khera, who can also be a former Mavcom director, informed MalaysiaNow.

Maggots in meal

For passenger Jagruti Upadhaya, her expertise flying with AirAsia was a bit an excessive amount of to abdomen.

She and her household have been on a return flight from Bali to Kuala Lumpur in December final 12 months. They ordered 4 vegetarian meals to eat on the aircraft.

“We discovered maggots in my kid’s meals,” she informed MalaysiaNow.

“So none of us touched ours, both. We requested the stewardess to take all of them away.”

Jagruti filed a grievance by way of AirAsia’s chatbox AVA however was compelled to attend till Jan 25 for a response.

“AirAsia solely contacted us after I made a social media put up accompanied by an image of the maggots,” she mentioned.

“They provided us credit score of RM100. We do not need cash, we wish a honest apology. It is a good factor none of us fell sick.”

Jagruti continues to be contemplating whether or not to take authorized motion towards the airline.

Christian Echica, a Filipino working in Malaysia, mentioned he had emailed AirAsia greater than 10 occasions since November to ask for a refund after his flight dwelling to Cebu for Christmas was cancelled.

Christian was compelled to spend one other RM1,718 on a ticket with Philippines Air as an alternative.

Immediately, he nonetheless has doubts about whether or not he’ll obtain his a refund regardless of AirAsia’s assurances. His hope is that Loke will intervene and take the suitable motion.

“In the event that they have been simply odd individuals like us, they might need justice too,” he mentioned.

“I hope the authorities will likely be extra delicate to this concern and take no matter steps are vital, like contacting the affected passengers and asking in regards to the developments of their case.”

MalaysiaNow continues to be awaiting a response from AirAsia.